The little things can make a surprising difference when it comes to client satisfaction, and happy clients mean more projects. Here are a few easy wins.

Managing outsourced work with techniques borrowed from agile development has benefits for both clients and contractors.

No one likes contracts. They're full of confusing language, outlining all of the things that could go wrong and what the consequences will be. But there’s a better way - a more proactive approach to making sure projects go smoothly.

Ditto began when co-founders Liz and Claire collaborated on a freelance project and never got paid.

Navigating new client relationships is always a tricky matter, but it’s even tricker when you’ve got that gut feeling that this new potential client might be more trouble than they’re worth.

Freelancers think that delivering ~flawless~ work is the key to keeping clients happy, but the truth is, being good at what you do is just part of the secret sauce of freelancing.