The Ditto team shares tips, tricks, & hard-won lessons from both clients & contractors.

Five Super Simple Ways To Delight Your Clients

The little things can make a surprising difference when it comes to client satisfaction, and happy clients mean more projects. Here are a few easy wins.

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One Step At A Time: Applying the Agile Framework To Freelance

Managing outsourced work with techniques borrowed from agile development has benefits for both clients and contractors.

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Why CYA Contracts Suck

No one likes contracts. They're full of confusing language, outlining all of the things that could go wrong and what the consequences will be. But there’s a better way - a more proactive approach to making sure projects go smoothly.

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It All Started with a Late Payment

Ditto began when co-founders Liz and Claire collaborated on a freelance project and never got paid.

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How to Spot New Client Red Flags

Navigating new client relationships is always a tricky matter, but it’s even tricker when you’ve got that gut feeling that this new potential client might be more trouble than they’re worth.

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Process Hacking: A Complete Guide to Forging Client Relationships that Last

Freelancers think that delivering ~flawless~ work is the key to keeping clients happy, but the truth is, being good at what you do is just part of the secret sauce of freelancing.

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